Shopping or visiting a restaurant should be a pleasant experience and in most cases they are, until you need a toilet.
During the winter months or during the wet weather, you enter the cubicle, take off your coat and look for somewhere to hang it. Most outlets are excellent, but in others I find broken plastic hooks, just screw holes where they should have been or no hooks at all. The result I leave or drop the coat onto a wet floor. Hardly in-store Health and Safely is it?
Come on business people out there, if you respect the spending power of your customers a visit should be a meaningful experience, not a health hazard.